Setra Group and C4 Contexture have a collaboration that started already in 2006. Since then, we have helped Setra with everything from business system logic to managing customer-unique price lists and PIM information in different channels. In 2018 they felt that they were ready to take the next step: Establishing a customer portal to make business information available independent of Setra’s opening hours.
Setra Group is one of Sweden’s largest wood products company and specializes in the processing of pine and spruce from responsible forestry. They offer products for sustainable construction and interior design on a global market. About 65 percent of their slightly over SEK 4 billion turnover consists of exports to Europe, North Africa, the Middle East and Asia.
Efficient communication reduces the pressure on customer service
The goal of the new customer portal was to give customers a digital archive where they can, on their own, gain insight into their orders. Once the customer has logged in, they can open and see order confirmations, delivery notifications and invoices.
By digitizing the dialogue, pressure on the customer service department is reduced and communication is streamlined when the customer can log in to the portal to find the same information on their own.
Today the solution has been launched to some selected customers.
Read more about Setra Group here.